ORIGINAL HEALTH DISTRIBUTION LTD. FOR ORGO-LIFE® PRODUCTS

SHIPPING POLICY FOR ONLINE STORES, OFFICE RETAIL, AND ORGO-LIFE RESELLERS (DROPSHIPPING)

Shipping policy for online stores, dropshipping, and Orgo-Life® reseller partners

(Including dropshipping and special orders)

Original Health Distribution Ltd. (“we,” “us,” or “the company”) acts as the official operator and international distributor of Orgo-Life® brands through several digital platforms:

https://original-health.net • https://sujok.fr • https://www.etsy.com/ca/shop/MagickeyTeknik • https://www.etsy.com/ca/shop/OrgoLifeEnergy • https://original-health.square.site • https://energie-de-transformation.square.site • https://medou.fr • https://orgo-life.com • https://magickeyteknik.com • https://free-energy-foundation.org • https://arunachy.com

By making a purchase on one of our official websites, you acknowledge that you have read and agree to the following policies.

These terms and conditions have been established to protect the interests of both parties and ensure complete transparency between the company and the customer.

Handmade Products – The Authenticity of Orgo-Life®

Each Orgo-Life® device is entirely handmade, using precise artisanal methods that respect the energetic tradition for which the brand is renowned.

Thanks to this process, each unit may exhibit slight visual variations: tiny bubbles, fine irregularities, or very small pores visible only at a distance of less than 10 cm.

These natural marks of handcrafting attest to the product's authenticity; viewed from a normal distance (30 to 45 cm), they disappear completely, revealing a harmonious and luminous work of art.

Orgo-Life® is first and foremost an energetic artisanal technology: each piece, crystal, and copper element is positioned by hand, making your unit unique in the world, identified by an exclusive serial number. While the models adhere to a standard of weight, composition, and frequency calibration, the arrangement of the stones and the intensity of the brilliance naturally vary. Thus, your product will be 95% identical to the image shown on the website, while also bearing its own unique vibrational imprint.

Each order is randomly assigned: the unit you receive is the one that "chooses you," according to the Orgo-Life® energetic philosophy.

Processing and Shipping Times

Once your purchase is confirmed, a valid postal tracking number is generated and sent by email within 24 to 48 business hours.

However, physical delivery to the post office takes place within 7 to 10 days of the order;

this is the time required to finalize the polishing, energetic calibration, and frequency certification processes.

Some units may still be in production depending on the selected model or the availability of natural materials.

Your understanding is essential: as these products are handmade, the delivery time may vary slightly to guarantee the vibrational perfection of each piece.

1. General (availability & multi-store)

All items are offered subject to availability across multiple synchronized stores. In case of a stock discrepancy, we ship available items and contact you to either: a) wait for restock, b) choose an equivalent alternative, or c) receive a refund for the missing item. Orgo‑Life® goods are handcrafted; minor aesthetic variations do not affect performance.

2. Shipping fees (tracking & insurance)

Rates are calculated at checkout based on weight, dimensions, destination, and carrier. Every shipment includes a tracking number and insurance up to the declared value. Displayed rates exclude import duties and taxes in the destination country.

3.1. Return – Change of mind / Wrong item chosen

Change‑of‑mind returns are accepted if requested within 5 days of receipt and if the item is unused, in original packaging, and resalable. Prior authorization via our Return & Warranty Form (PDF) is mandatory. Return shipping is at the customer’s expense. Once inspected, a store credit is issued. Initial shipping fees are non‑refundable.

3.2. Daily returns – Details & exchanges

Aside from defect/damage, we do not accept returns or exchanges. Unauthorized returns may incur a 15% restocking fee. Claims related to transit (damaged, defective, missing) must be reported within 5 days. We supply all required forms and liaise with the carrier.

3.3. Return conditions

Buyer pays return shipping. Any loss of value due to non‑original condition (wear, missing parts) may be deducted. The Return & Warranty Form (PDF) is required to open a case.

3.4. Return & Warranty Form (mandatory)

Before any exchange, refund, or warranty action, the customer must complete and return the PDF form. Without it, no transport/defect/satisfaction case can be processed.

3.4.1. Item damaged upon unboxing

Provide clear photos of the item and original packaging (inside and outside). Ideally, record a short unboxing video. Without proof of the original packaging, the carrier may deny the claim. Report within 5 days.

3.5. Warranty returns (90 days unless stated)

Valid claims within 90 days (or per the certificate provided) are honored: repair when possible, equivalent replacement, store credit, or refund for discontinued lines. Return shipping is customer‑paid. Usual processing time: 7–10 business days after receipt and validation.

4.1. Transit times – Domestic (Canada/USA)

Canada: 2–7 business days. USA: 3–12 business days depending on state and service (longer for Alaska/Hawaii).

4.2. Transit times – International

Europe and other regions: 4–22 business days depending on carrier, destination, and local customs clearance.

4.3. Shipping & customs (DDP option)

All parcels ship with tracking + insurance. Import duties/taxes are customer’s responsibility (DAP). A DDP (prepaid duties) option is available on request BEFORE purchase; an additional invoice may apply.

4.4. Handling & dispatch times

Orders are prepared and dispatched within 2 business days after payment. Warehouse hours: Mon–Fri (excluding holidays).

4.5. Delivery address change

Possible only before dispatch. After departure, rerouting/pick‑up must be arranged with the carrier by the customer.

4.6. P.O. Boxes

Shipments to P.O. Boxes are handled via postal services (Canada Post/USPS). International addresses require a full physical address.

4.7. Military addresses

USPS deliveries to military addresses are possible (where eligible). Private couriers may be unavailable.

4.8. Back‑ordered items

We ship in‑stock items first, then the remainder upon restock (on approval), or propose an equivalent alternative / a refund.

4.9. Exceeded delivery estimate

If your delivery exceeds the estimate, contact us to open a trace (standard 10 business‑day investigation).

5. Tracking notifications

A tracking link is issued at dispatch. If no update appears within 4 days, contact us immediately for verification.

5.1. Customer tracking duty

Customers must monitor their tracking and notify us promptly of anomalies. Otherwise, a 10‑business‑day investigation is required before resolution.

5.2. Delays & lost parcels (procedure)

We open a carrier investigation (mandatory 10 business days). Upon closure: full refund or expedited reshipment—customer’s choice.

6. Parcels damaged in transit

If possible, refuse visibly damaged parcels and inform us. If delivered in your absence, take photos and attach them to your (insured) claim.

7.1. Sales taxes

Sales tax may be included depending on the sales/delivery jurisdiction. Applicable amounts are shown at checkout.

7.2. Import duties & taxes

Import duties/taxes are due on arrival. If refused, the parcel returns to us at the customer’s expense. Refund excludes initial shipping and deducts carrier return fees.

8. Cancellations

Cancellable before tracking is issued (short window). After dispatch, the return policy applies.

9.0. Insurance (loss & damage)

All parcels are insured up to the declared value until confirmed delivery.

9.1. Damaged‑parcel process

Refund/replacement upon carrier claim closure (standard 10 business days).

9.2. Lost‑parcel process

Refund/replacement upon official carrier confirmation of loss (10 business days).

9.3. Mandatory form (all claims)

The Return & Warranty Form (PDF) is required for any claim (warranty, delivery, defects, satisfaction).

10. Customer service

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. | Tel.: +1 (514) 800‑8693. Certain exceptions require approval from our Calgary HQ. Our priority: a respectful, transparent, and prompt experience.

11. Returns & exchanges (summary reminder)

No returns/exchanges except for damaged/defective/non‑conforming items. Prior written authorization required. Unauthorized returns: 15% restocking. Claims within 5 days. Mark parcels “AUTHORIZED RETURN”.

11. Returns and Exchanges
We do not accept returns or exchanges unless the item is damaged, defective, or incorrect.
Each case is reviewed individually to ensure fair and rapid resolution.
Unauthorized returns are subject to a 15% restocking fee.
Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or +1 (514) 800-8693.

12. Return Conditions
Buyers are responsible for return shipping costs. Items not returned in original condition may be subject to value deduction.
The Return & Warranty Form (PDF) must be filled out prior to any claim processing.

13. Shipping and Delays
All shipments include a tracking number and insurance. Customers are responsible for import duties.
Prepaid customs options are available by contacting us before purchase.

14. Lost or Delayed Parcels
If a shipment is delayed, missing, or lost, contact us immediately.
We will open an investigation (10 business days) and provide a refund or replacement as applicable.

15. Questions About Your Order
For inquiries: This email address is being protected from spambots. You need JavaScript enabled to view it. / +1 (514) 800-8693.
Some exceptions may require approval from our Calgary HQ.

16. Gift Packaging
Would you like to send an Orgo-Life® product as a gift?
We offer gift wrapping and greeting cards upon request.