• Completed and dated warranty form (mandatory to validate case opening).
  • Proof of purchase (original invoice or receipt with date, product, price, and retailer).
  • Product identifiers (model, serial/lot number if applicable).
  • Clear problem description (since when, frequency, conditions).
  • Photos/videos illustrating the issue (if applicable) + proof of normal use.
  • Full contact details (name, phone, email, shipping address if a return is required).

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